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ESTUARY EXCELLENCE

Privacy Policy

 

Mark Berg’s Fishing Excellence, operated by Jurlark Pty Ltd (ABN 47 112 966 248) and based in Tweed Heads South, NSW 2486, is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal data when you interact with our website, courses, and services.

1. Information We Collect

We collect personal information in several ways, including when you browse our website, make a purchase, or contact us for customer service.

A. Device Information

  • Examples: IP address, web browser type, time zone, device identifiers, pages viewed, and referring URLs.

  • Purpose: To deliver and optimise the performance of our website, improve functionality, and conduct usage analytics.

  • How it’s collected: Automatically via cookies, tags, pixels, log files, and similar technologies.

B. Order and Account Information

  • Examples: Your name, email address, billing and shipping addresses, phone number, and payment details (such as credit card information).

  • Purpose: To process your purchases, manage orders and deliver course products, and provide order confirmations.

  • How it’s collected: Directly from you at checkout or when you create an account.

  • Disclosure: Shared with trusted third-party platforms for order processing and fulfilment.

C. Customer Support

  • Examples: Your contact details and details of your enquiry or request.

  • Purpose: To provide timely assistance, respond to queries, and improve customer experience.

2. How We Use Your Personal Information

We use your information to:

  • Fulfil product orders and subscriptions

  • Provide customer service and support

  • Communicate updates, offers, and promotions

  • Improve our site experience and offerings

  • Prevent fraudulent transactions and ensure security

3. Sharing Your Information

We only share your personal information where necessary for service delivery or where legally required. Examples include:

We may also share data if required by law (e.g., subpoenas, legal investigations) or to protect our rights.

4. Targeted Advertising and Analytics

We may use your browsing and purchase behavior to deliver personalised ads and marketing content.

You can learn more about targeted advertising at the Network Advertising Initiative.

5. Cookies and Tracking

We use cookies and similar technologies to improve site functionality and personalise your experience. Cookies help us remember your preferences, keep you logged in, and analyse traffic.

You can manage cookie preferences through your browser settings. Learn more at All About Cookies.

Types of cookies used:

  • Essential (e.g. cart and login functionality)

  • Performance (analytics)

  • Marketing (targeted ads)

Disabling cookies may impact site performance and limit functionality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. You may request the deletion of your personal information by contacting us.

7. Do Not Track

Our website does not currently respond to “Do Not Track” signals, as a consistent industry standard is not yet established.

8. Your Rights and Choices

You have the right to:

  • Access your personal information

  • Request correction or deletion

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are unsatisfied with how we handle your data

9. Policy Updates

We may update this policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised date noted above.

10. Contact Us

If you have any questions about this Privacy Policy or would like to make a request or complaint, please contact us.

Last Updated 4 June 2025

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